Privacy Policy

1. Introduction

Marilyn Clinics respects the privacy of website visitors, clients, and patients and handles personal data responsibly and securely in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

By using the website or submitting information through booking, registration, or contact forms, you acknowledge this policy and the processing activities described in it.

2. Information we may collect

• Name and identification information when required for verification or record creation.
• Telephone number, email address, and other contact information.
• Appointment, branch, service, and practitioner information.
• Health or medical information you directly provide when necessary for appropriate care or services.
• Payment and transaction status related to bookings; card data may be processed by specialized payment providers.
• Technical information including IP address, browser, device, usage records, cookies, and analytics where applicable.
• Messages, requests, and notes submitted through approved communication channels.

3. How we use information

• Create and manage user accounts or patient records where required.
• Book, confirm, reschedule, and cancel appointments.
• Provide medical and aesthetic services and related follow-up.
• Send appointment and operational communications.
• Process payments, refunds, and related financial records.
• Improve website experience, services, performance, and quality.
• Protect our systems and users against misuse and fraud.
• Meet legal and regulatory obligations and respond to competent authorities.

4. Health information

Some Marilyn Clinics services may require health or medical information. Such information is treated as sensitive and is processed only as necessary for care, service delivery, and applicable legal or regulatory purposes.

5. Sharing information

Marilyn Clinics does not sell personal information. We may share only the minimum information reasonably necessary to deliver services or satisfy applicable legal requirements.

• Authorized Marilyn Clinics practitioners and staff on a need-to-know basis.
• Contracted technology, hosting, messaging, payment, and operational service providers.
• Governmental, regulatory, or judicial authorities where disclosure is legally required.
• Other parties where consent is obtained when consent is required.

6. Data security

Marilyn Clinics applies appropriate organizational and technical measures designed to protect personal information against unauthorized access, use, alteration, or disclosure. No electronic service can guarantee complete elimination of all security risks.

7. Data retention

Information is retained for as long as necessary for the purposes for which it was collected or as required by medical, financial, regulatory, and other applicable retention obligations.

8. Cookies and analytics

The website may use cookies and analytics technologies to understand usage and improve performance. Where third-party analytics services are used, information is processed according to the relevant service configuration, policies, and applicable requirements.

9. Your rights

• Ask how and why your personal information is collected and used.
• Request access to personal information or a copy where available under applicable requirements.
• Request correction or updating of inaccurate or incomplete information.
• Request destruction or deletion where permitted, subject to medical, legal, and regulatory retention requirements.
• Withdraw consent where consent is the basis for processing, without affecting processing lawfully completed before withdrawal.

10. Minors

Where a service relates to a minor, information or authorization from a parent or legal representative may be required depending on the nature of the service and applicable requirements.

11. Changes to this policy

We may update this policy to reflect operational, technical, or regulatory changes. The latest version will be published on this page with an updated revision date.

12. Privacy contact

For privacy inquiries or personal-data requests, contact Marilyn Clinics at info@marilynclinics.com or through the website contact page.