Cancellation & Refund Policy

1. Cancellation before the appointment

A client may request cancellation and a refund of the eligible amount when the cancellation request is submitted at least 24 hours before the scheduled service time.

2. Cancellation within 24 hours

Where an appointment is cancelled less than 24 hours before the scheduled service, the payment is generally non-refundable because appointment time and resources have already been reserved.

Marilyn Clinics may still review exceptional circumstances on a case-by-case basis, and this does not limit any mandatory rights provided by applicable law.

3. No-show

Failure to attend an appointment without timely cancellation is generally treated as a late cancellation and the paid amount may be non-refundable.

4. Cancellation by Marilyn Clinics

If Marilyn Clinics is unable to provide the scheduled service and cancels the appointment, the client will be contacted to arrange rescheduling or appropriate handling of the payment according to the circumstances and payment method.

5. Services already provided

Once a medical or aesthetic service has been delivered, a refund does not arise automatically solely because expectations or outcomes differ. Results and responses vary between individuals. This does not limit applicable rights relating to service safety or professional obligations.

6. How to request a refund

• Name of the booking holder.
• Telephone number used for the booking.
• Booking number or booking details where available.
• Appointment date and time.
• Reason for the cancellation or refund request.

7. Refund processing

Once approved, the eligible refund will normally be returned to the original payment method where possible, or through another method approved by Marilyn Clinics where necessary.

The time required for the refund to appear may vary depending on the bank, card network, or payment provider and may be outside Marilyn Clinics' direct control after the refund has been processed.

8. Offers and packages

Certain promotional offers, packages, or bookings may have additional terms disclosed at purchase or booking, without limiting mandatory rights under applicable law.

9. Changes

This policy may be updated when necessary. The version displayed at the time of booking generally applies to that booking unless applicable law requires otherwise.

10. Applicable requirements

This policy is subject to applicable laws and regulations in the Kingdom of Saudi Arabia and is not intended to restrict any mandatory legal right.